Internal Audit Checklist for ISO 9001: What Assessors Actually Check
An internal audit checklist for ISO 9001 sounds like it should be a fairly mechanical thing: a list of clauses, ticked off…
Manufacturing Quality Control in Africa: Where SOPs and ISO 9001 Overlap
Manufacturers across Africa are often told two separate things by two separate people: get your SOPs in order, and get ISO 9001…
Process Mapping for SMEs: The First Step Before Hiring a Consultant
Before an SME brings in outside help for SOP development or ISO certification, there’s a step that costs nothing but time, and…
Business Consulting for ISO Standards: Where to Start When You Don't Know Which One You Need
A fair number of the businesses that contact us for business consulting for ISO standards don’t actually know which standard applies to…
ISO Certification Preparation Services: What Actually Happens Before the Audit
Most businesses that come to us asking about ISO certification preparation services have already pictured the audit itself — an assessor walking…
SOP Development Consultancy in Nairobi, Kenya
A production supervisor in Nairobi’s Industrial Area gets promoted to plant manager. For three years she has run the shift floor from…
SOP Development Consultancy in Nairobi: Why “It’s All in Sarah’s Head” Is a Business Risk
Every business in Nairobi has a Sarah, or a Kevin, or a Mwangi. The one person who actually knows how the monthly…
SOP Consulting for Manufacturing in Nairobi: Where Undocumented Steps Turn Into Defects
Walk onto most manufacturing floors in Nairobi’s Industrial Area and ask the day shift and the night shift the same question, how…
Process Improvement Consulting Firms in Nairobi: What Actually Changes When You Bring One In
Ask any operations manager in Nairobi what eats their week, and the list rarely changes: the same stock discrepancy nobody traces to…
Business Process Reengineering in Africa: When Incremental Fixes Stop Working
There’s a version of this problem that shows up in a lot of growing businesses. The same complaint comes back every quarter.…