Research has revealed that up to 70% of business strategies fail to get fully implemented and yet such strategies are the keystone for the success of any business. The strategic planning process in many organizations is viewed as a chore that must be endured rather than enjoyed because of the lack of a proper strategy management system that is easy to implement, effective and sustainable.

 

The processes involved in developing an effective and sustainable Strategic Management System include;

 

1. Review of the existing system; It is crucial to understand the existing system, build a high-profile strategy team, create awareness and prepare the team for the next stage.
2. Strategic Analysis; the team conducts an analysis of the organization’s strategic orientation in terms of the mission and vision as well as a thorough analysis of the internal and external factors that influence the operations of the business.
3. Strategic Design; based on the extensive analysis, design and development of the strategic plan begins including the mission and vision statements, competitive edge statement and company objectives.
4. Implementation; involves planning on how to communicate strategic goals to rest of the staff members, cascading change goals to department and individual level and monitoring of progress.

Key Benefits of implementing a Strategic Management System;

• Stay relevant in the market by analyzing the external environment within which the business is operating.
• Analyze and streamline internal processes of the organization thereby increasing efficiency
• Proactively mitigate existing or potential threats to the business and explore the opportunities available.
• Develop company objectives that are relevant and crucial to the success of the business.
• Align the entire company to a common mission and vision thereby creating less resistance to change and improve individual performance.
• Increase in profitability due to better turnover and control over costs.

In an increasingly dynamic and constantly changing environment, it is a big challenge for an organization operating in any industry to understand and exceed expectations of their customers and other stakeholders.

The ISO 9001:2015 QMS enables an organization to improve overall performance and efficiency by ensuring that the systems and processes an organization has in place not only meet customer requirements but continuously strive to exceed customer expectations. The underlying rationale being that if an organization can understand the current and future needs of its customers and other stakeholders, sustained success is inevitable.

Key aspects of the business that are reviewed include;

• Customer Focus
• Leadership
• Engagement of people
• Process Approach
• Improvement
• Evidence based decision making
• Relationship Management

 

Key benefits of implementing a Quality Management System include;

 

• Increased customer value
• Increased customer satisfaction
• Improved customer loyalty
• Repeat business
• Enhanced reputation of the organization
• Expanded customer base
• Increased revenue and market share

A business that does not have a business continuity plan in place, exposes itself to multiple risks including inability to reopen after a major disruption, delayed and costly re-opening and loss of brand value and customers.

The ISO 22301 BCMS enables an organization to put in place policies and procedures to protect against, reduce the likelihood of occurrence, prepare for and respond to and recover from disruptive incidents when they arise.

The requirements specified in the standard are generic and applicable to any organization regardless of the type, size and nature of organization.

Key aspects of the business that are reviewed include;

• Business Continuity objectives and policies
• Personnel Competence
• Business Impact analysis
• Risk Assessment
• Incident Report Structure
• Business Continuity plans
• Recovery Procedures
• Monitoring and measurement of preventive actions for effectiveness
• Management Commitment

Key Benefits of implementing a Business Continuity Management System;

• Reducing risk of business disruption
• Greater Resilience against disruption
• Quicker recovery from interruption
• Assurance of continued service
• Protecting reputation of brand

Over the recent years with an increasing awareness of the impact industries and businesses are having on the environment and the losses associated with that, companies are no longer waiting for government regulations to mitigate risks but on their own accord are implementing effective Environment Management Systems. Furthermore, investors are putting their money on such organizations whom they perceive as proactive in managing risks and returns, hence are more sustainable.

 

The ISO 14001: 2015 EMS enables an organization to identify, manage, monitor and control their environmental issues relevant to its operations. This system is suitable for any organization and can easily be adapted into any existing management system.

 

Key aspects of the business that are reviewed include;

• Impact of business on air pollution
• Water and sewage issues
• Waste management
• Climate change mitigation and adaption
• Resource use and efficiency

 

Key benefits of implementing an Environment Management System include;

 

• Demonstrate compliance with current and future statutory and regulatory requirements
• Increased leadership involvement and engagement of employees
• Improved company reputation and confidence of stakeholders
• Achieve strategic business aims by incorporating environmental issues into business management
• Provide competitive and financial advantage through improved efficiency and reduced costs.
• Encourage better environment performance of suppliers by integrating them into the business systems.

According to the International Labour Organisation (ILO) there are currently more than 2.78 million deaths a year as a result of occupational accidents or work-related diseases in addition to 374 million non-fatal injuries & illnesses. Aside from the enormous impact on families and communities the cost to business and economics is significant. In this context the main objective of an employer is to ensure the health and safety of workers in every aspect related to work.

 

The ISO 45001 OHS serves as a useful instrument to enable an organization proactively improve its occupational Health and Safety performance regardless of its size, type or nature of business.

 

Key aspects of the business that are reviewed include;

• OHS policy and objectives
• Systematic processes considering the organization context, its risks and opportunities and other legal requirements
• The hazards and risks associated with its activities
• Operational control to manage the OHS risks as well as legal and other requirements
• Increasing awareness of its OHS risks
• Evaluating its performance and seeking to improve it
• Ensuring workers take an active role in OHS issues

Benefits of implementing an Occupational Health and Safety System include;

• Reduction of workplace incidents
• Reduced absenteeism and staff turnover leading to increased productivity
• Reduced cost of insurance due to better claim vs premium ratio
• Creation of a health and safety culture where employees are encouraged to take an active role in their own health and safety
• Reinforced leadership commitment to proactively improve OHS performance
• Ability to meet legal and regulatory requirements
• Improved Staff morale

According to the International Labour Organisation (ILO) there are currently more than 2.78 million deaths a year as a result of occupational accidents or work-related diseases in addition to 374 million non-fatal injuries & illnesses. Aside from the enormous impact on families and communities the cost to business and economics is significant. In this context the main objective of an employer is to ensure the health and safety of workers in every aspect related to work.

 

The ISO 45001 OHS serves as a useful instrument to enable an organization proactively improve its occupational Health and Safety performance regardless of its size, type or nature of business.

 

Key aspects of the business that are reviewed include;

• OHS policy and objectives
• Systematic processes considering the organization context, its risks and opportunities and other legal requirements
• The hazards and risks associated with its activities
• Operational control to manage the OHS risks as well as legal and other requirements
• Increasing awareness of its OHS risks
• Evaluating its performance and seeking to improve it
• Ensuring workers take an active role in OHS issues

Benefits of implementing an Occupational Health and Safety System include;

• Reduction of workplace incidents
• Reduced absenteeism and staff turnover leading to increased productivity
• Reduced cost of insurance due to better claim vs premium ratio
• Creation of a health and safety culture where employees are encouraged to take an active role in their own health and safety
• Reinforced leadership commitment to proactively improve OHS performance
• Ability to meet legal and regulatory requirements
• Improved Staff morale

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An organizations expectation of what an IT service provider does for them is continuously growing. Employees are most satisfied when being productive and increasingly productivity is dependent on efficient and effective IT service delivery. IT service delivery therefore must be agile and move at the same speed as the business.

The ISO 20000 ITSM ensures an organisation’s processes are aligned with international best practice, as well as the needs of the organisation itself. This standard helps organisations benchmark how their managed services are delivered, and how they can measure the service levels and assess their performance. This includes the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.

Benefits of implementing an IT Service Management System include;

• Decrease in number of incidents and enhancement of incident management
• Increased customer satisfaction with quality and timely service delivery
• Better comprehension of responsibilities and business targets
• Ability to manage and protect the organization, assets, stakeholders and management
• Improving organization reliability, credibility and trust.
• Improvement of response times with minimal disruptions to IT service
• Effective cost management and financial saving
• Ensured continual improvement
• Compliance to legal and other requirements

The pharmaceutical supply chain is constantly exposed to the threat of counterfeit products or incorrect storage and distribution of products, which is of serious concern in both developed and developing countries. To mitigate this risk, every activity in the distribution of pharmaceutical products should be carried out according to the principles of good storage practice (GSP) and good distribution practice (GDP) as applicable.

Some of the activities of the organization that are reviewed include

• Organization and management
• Personnel competence
• Resources; premises, warehousing, vehicles and equipment
• Importation; documentation, shipment containers & container labelling
• Dispatch and receipt
• Transportation and products in transit
• Packaging and re-labelling
• Returned products and complaints
• Contract activities
• Self-Inspection